top of page

Terms & Conditions

Thank you for choosing to book with us – we hope you will enjoy your stay. The following terms and conditions apply to your booking. They form the terms of a legally binding contract between you as the guest and Valhalla as the property owners. Please read the following conditions of let carefully, and ask for an explanation of any point that may be unclear to you.

  1. Contract: The Contract for a short-term holiday rental will be between the property owners (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “you”, “your”, “guests”) under the following booking conditions. Scottish law will govern the Contract. The Contract will be subject to these booking conditions, and must be complied with. The person whose name is on the booking form (referred to as the “Responsible Person”) agrees to take full responsibility for ensuring that all the following Terms and Conditions are adhered to by all members of the party. The Responsible Person must personally stay at the accommodation throughout the holiday and be at least 21 years of age at the time of booking. The names, addresses and ages of all members of the party must be shared with the owners on request.

  2. The letting period: The letting period runs from 4.00pm on the day of arrival to 10.00am on the day of departure. This is to allow time for our cleaners to prepare for the next guests. Entry to the house will be with a key which is retained in a security box on the site. This will be accessible via a security code which will be sent to you prior to arrival.

  3. Reservations and payment of rentals:  A non refundable initial payment of a minimum of £100 is payable immediately to secure the booking with the balance to be paid no later than 4 weeks prior to arrival. Bookings made within 4 weeks of holiday date will be paid in full at the time of booking. For Christmas and New Year a non refundable deposit of 50% is required. If no deposit is received within 5 days of booking we will cancel the booking without notification.

  4. Payment: Payment can be accepted by online banking directly to our bank account (bank details will be provided at time of booking).

  5. Confirmation of bookings: Telephone reservations must be confirmed by payment of deposit, or final balance immediately. Reservations are considered confirmed only on receipt of the booking deposit and subject to acceptance of the reservation. 

  6. Cancellation – In the event of cancellation the deposit is non-refundable. If you cancel 8 weeks or less before arrival or fail to check in, or leave before your due departure date, we reserve the right to retain the full balance paid for the whole of your booking.

All cancellations must be notified to us by email by the guest and received by us before the cancellation charges are confirmed. We strongly recommend that you take out travel insurance which provides for cancellation cover. 

THE OWNERS CANNOT BE HELD RESPONSIBLE FOR ANY CANCELLATION CAUSED BY ADVERSE WEATHER CONDITIONS OR THE BREAKDOWN OR CANCELLATION OF ANY FORM OF TRANSPORT

  1. Accuracy of Details: The brochure and website are as accurate as possible but cannot be warranted, nor do the descriptions form any contract. Whilst every effort is made to ensure accuracy of property descriptions and images, the facilities and services may alter. We reserve the right to alter or improve any of the subjects without notice.

  2. Restrictions on rental: 

    1. Only those persons agreed in the confirmation letter may occupy the accommodation. If this condition is breached we have the right to terminate the Contract immediately without refund. Rentals will not be accepted in respect of any client under 21 years old. We reserve the right to terminate the accommodation where all material facts are not disclosed. The accommodation may not be sublet, nor are unauthorised extensions of stay permitted.

    2. The person making the booking accepts liability for the behaviour of ALL party members and for ensuring that the conditions of the letting agreement are adhered to and for loss or damage to the accommodation and the contents caused during the rental period.

    3. We reserve the right to refuse to hand over the accommodation to anyone who, in our opinion, is not suitable to take charge of the property. In any such case all monies paid shall be refunded and the contract terminated without further liability.

    4. We also reserve the right to terminate the contract at any time and remove any person or persons due to improper use, unreasonable behaviour, damage to property or causing or likely to cause annoyance or offence to neighbours. Any refund will be entirely at the discretion of the owners.

  3. Noise and nuisance: Please consider neighbours. You must not cause a nuisance or disturbance to neighbouring accommodation or behave in an unreasonable way. The playing of music or making any noise which is clearly audible in nearby accommodation is not permitted after 11pm. If we consider that guests are in breach of this policy, then we reserve the right to ask you to leave immediately. You will not be entitled to a refund for the balance of your stay.

  4. Maximum occupancy: The maximum occupancy for your accommodation is stated in the website. This must not be exceeded and additional overnight guests must not be accommodated on our property under any circumstances. Breach of this policy will render you liable for further charges, calculated on a pro-rata basis. Alternatively we reserve the right to ask you to leave immediately. Should you arrive with a group which does not meet these criteria we reserve the right to refuse use of the accommodation.

  5. Right of Entry: We shall be allowed reasonable right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

  6. Occupancy: Occupancy shall be from 4pm on the day of arrival to 10am on the day of departure – unless special arrangements have been made. We need this time to ensure that the property is ready for your arrival after the previous guests. Late departure may incur a £30 penalty. The property is let for the purposes of a holiday let to which paragraph 6 of schedule 1 of the Private Housing (Tenancies) (Scotland) Act 2016 applies. The booking agreement confers the right to occupy the accommodation for the agreed period only. You undertake to use the property solely for its purpose as self-catering accommodation and to accept the Owner’s right to refuse access to the accommodation to any person, whether the Responsible Person or a guest of the Responsible Person, deemed unsuitable.

  7. Terms of Use: On departure, you are requested to leave the accommodation in a clean and tidy condition. This includes washing up, dishwasher emptied, placing rubbish in bin liners and putting in outside bins, ensuring ovens and barbecue are clean and free from grease. We reserve the right to make a charge of £35 for extra cleaning if the accommodation is not left in a satisfactory condition.

  8. Good Housekeeping Deposit: The hirer will keep the property and all furniture, equipment and fittings in or on the property in a like state of repair and cleanliness as at the commencement of the let and will make good any damage, breakage or loss that may occur during the let. Any breakages or damage should be notified to us immediately. If excessive cleaning or replacement of breakages or repairs for any damage is required, at the discretion of the owners, then these additional costs will be levied against the hirer. All bookings will attract a good housekeeping deposit of £100 against which any repair of damage or excessive cleaning costs or replacement of breakages, can be offset. 

  9. Holiday Insurance: We will not be held responsible for the loss or damage to the personal property of guest occupying the accommodation. Personal property, vehicles, their accessories and contents are left at your own risk. We will not be responsible for any injury or death. All guests are recommended to ensure they have adequate property and personal accident insurance for their holiday.

  10. Smoking: All our properties are entirely non smoking and guests are requested to refrain from smoking anywhere inside the properties.

  11. Pets: We only accept pre-booked pets.

  12. Candles: due to the high fire risk, candles are not allowed in the properties.

  13. Liability: As far as the law allows, the owners shall not be liable to you or your party for loss, damage or injury to you or any of your party or your/their property or vehicles as a consequence of this agreement or the occupancy following thereon. You indemnify the owners against loss, damage or injury sustained to the property or any persons as a result of any breach of these conditions or arising from the fault of you or any member of your party. You are strongly advised to take out appropriate personal insurance for your holiday.

  14. Cancellation by us or “Force Majeure” (circumstances beyond the control of the owner): If, for any reason, the accommodation is not available to you on the dates booked due to events beyond our reasonable control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property, you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the accommodation costs based on the time remaining of the booking. This will be the full extent of the liability of the owners. No additional compensation, expenses or costs will be payable.

  15. Adverse Weather: No liability can be accepted should adverse weather conditions delay your travel plans.

  16. Shortcomings: Every effort is made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us a chance to resolve it. We value your custom and want you to return. We will always do our best to resolve any problem. We cannot accept liability in relation to any shortcomings or claim of whatever nature if you fail to notify us of any complaint or claim during your holiday and write to us within 28 days of the end of your holiday. Most problems are easily and quickly resolved. If we are not given the opportunity to resolve the issue at the time of your visit, we will not consider a request for refund / remediation following departure.

  17. Exclusion of the Rent Act: The booking agreement confers the right to occupy the accommodation for the period agreed for holiday purposes only. The terms of the Rent Act (Housing Scotland Act 1988) are excluded.

  18. Privacy Policy: All data is collected and stored in accordance with the General Data Protection Regulation.

  19. General: In the event that any individual term or clause stated in these Terms and Conditions of Let is not permissible by law, the remainder of the agreement shall remain valid

  20. The Immigration (Hotel Records) Order 1972 (as amended) requires all serviced and self-catering accommodation premises to keep a record of the name and nationality of all guests over the age of 16 for at least 12 months
    If our guests are not British, Irish or from the Commonwealth we are additionally required to obtain the following information:

  • passport number and place of issue (or other document which shows their identity and nationality)

  • details of their next destination (including the address, if known) on or before departure.

  1. The Scottish Government has implemented a Short Term Licencing policy. We have applied for and at this stage we believe there are no reasons why a licence would not be granted. However the process is new, somewhat inconsistent, convoluted and lengthy. There is always the possibility that licence would not be granted.  If that were to be the case, we are required by law to cease letting activities immediately. In those circumstances we would need to cancel your booking and refund fully any payments. We wish this is not the case but continuing trading would be a criminal activity.

  2. The use of electricity, fuel and other services are included in the price quoted and is based on a fair and reasonable usage consideration. Should there be excessive consumption the Owners reserve the right to seek additional fees.

  3. Sub-letting is strictly prohibited.

bottom of page